Frequently Asked Questions

  1. I (or participants) do not receive e-mail from agendajuntos.es.
  2. Do I have to register first before I can start to plan an event?
  3. I am trying to register but I get the message that my e-mail address is already being used. However I haven't registered before.
  4. Is it possible to add a participant or date after the appointment is added?
  5. Will a participant also be invited when added to the event planner at a later time?
  6. How do I send participants a reminder or other messages related to the event planner?
  7. When will an e-mail be sent to the participants of an event?
  8. How will I as the organiser be notified of my event planner?
  9. As an organiser can I enter/modify the availability of participants?
  10. Is it possible to cancel an event planner?
  11. What is the difference between the event types event planner, schedule and conference call?
  12. How are the availability percentages calculated?
  13. How long does an event remain in my list if I don't delete it?
  14. I have a question or remark about agendajuntos.es. How can I contact agendajuntos.es?

  1. I (or participants) do not receive e-mail from agendajuntos.es.

    This is often the result of a spam filter, blocking the e-mail and/or moving it to a spamfolder. It is also possible that the e-mail address is incorrect or no longer exists.

    You can use the following steps to see if you can solve the problem. If you have made an adjustment, you can send an extra message to check if the e-mail will arrive.

    • Check your spam folder or mailbox with unwanted emails.
    • Make sure your email address or that of the participant is correct.
    • Are you using Live/Hotmail? Please log in to Live/Hotmail and right click on 'Options' followed by 'More Options'. Then click on 'Safe and Blocked Senders' and then 'Blocked Senders'. If the e-mail address event@webbeat.net is listed, please remove it from the list.
    • If participants have the same domain name in the e-mail address (e.g. the domain name of a company), it is plausible that the spam filter of the company is preventing the e-mail from being delivered. In this case, please contact the IT department of the company and provide the address event@webbeat.net as 'safe address'.
    If you have walked through all steps mentioned above, sent an extra message and still have not received an e-mail after some time? Please contact us via the link in the footer.

  2. Do I have to register first before I can start to plan an event?

    No, you can start right away and plan an event. Click on 'create now', enter you personal details and you can proceed with planning the event.

  3. I am trying to register but I get the message that my e-mail address is already being used. However I haven't registered before.

    If you have been invited for an event, an account has automatically been created in order to allow you to respond. Using this account you can also plan your own events. In case you don't remember your password (it was included in the first invitation) you can request your password by using the link 'Lost password' on the frontpage.

  4. Is it possible to add a participant or date after the appointment is added?

    Yes, as long as the appointment isn't completed. Click on the button 'Change' at the bottom of the appointment overview. Then you can go throug the tabs and and add the participant and/or date. Please click 'Save' to save the changes.

  5. Will a participant also be invited when added to the event planner at a later time?

    Yes, when a new participant is added to an existing event planner the participant will recieve an invitation by e-mail. In addition it is also possible to send notifications of changes in the event planner to all participants.

  6. How do I send participants a reminder or other messages related to the event planner?

    In the event planner overview click on 'additional message'.
    Here you can select the participants and send a reminder or other message

  7. When will an e-mail be sent to the participants of an event?

    This will be when the organiser:
    • creates an event and chooses to send the invitations;
    • changes an event and chooses to notify the participants;
    • chooses to send a notification to selected participants;
    • modifies the availability of a participant;
    • selects the final date;
    • cancels the meeting.

  8. How will I as the organiser be notified of my event planner?

    You will be notified by e-mail when
    • a participant submits a response (and you have enabled notifications);
    • all participant have replied;

  9. As an organiser can I enter/modify the availability of participants?

    Yes, in the event planner overview click on the name of the participant. When you modify the availability the concerning participant will be notified by e-mail.

  10. Is it possible to cancel an event planner?

    Yes in the event planner overview click 'Cancel event planner'. Here you can also provide a motivation and confirm the cancelation. All participants will be notified by e-mail.

  11. What is the difference between the event types event planner, schedule and conference call?

    With the event planner type you are able to invite people who can enter their availability. Based on this availability you can fix a date.

    With the schedule type you are able to invite people who can enter their availabilty. In contrast to the 'event planner' where you pick one date for all attendees, you can now pick multiple dates and asign one or more attendees to each date. This can be used for trainings, visiting schedules etc.

    With the conference call type you are able to invite people who can enter if they will be present on the proposed date for a conference call. The phone number and pincode for the conference call will be automatically sent along.

  12. How are the availability percentages calculated?

    The availability percentage is calculated by the amount of users and their availability.

    • 'yes' counts as 100%
    • 'rather not' counts as 50%
    • 'unknown' counts as 25%
    • 'no' counts as 0%

  13. How long does an event remain in my list if I don't delete it?

    Appointments will be automatically deleted one month after the last date of the appointment.

  14. I have a question or remark about agendajuntos.es. How can I contact agendajuntos.es?

    You can you use the contact page by clicking the contact link in the footer.